Both are cases of overcharging while billing at check-out counters in some of the reputed retail outlets in town... Of course, both times - the error was blamed at the computers, bar-codes, system etc...
In first case, customer was charged Rs 86 for a toothpaste - on which the (MRP) qouted price was just Rs 50.
The second case - in Foodworld was similar... the customer was billed Rs413/- instead of the MRP of Rs363...for a pack of 5lt cooking oil. Once again, the excuse was to blame the computer, the bar-codes, the systems...
Had the customers not been vigilant enough in the above cases, they wouldnt have noticed how they ended up paying way above the price tag - while believing that they got a bargain.No! I was not the vigilant customer in these cases... but it doesn't matter who the customer was... what matters that this happens regularly to us week after week - and these are NOT the usual urban legend hoaxes you get spammed with.
And I relate to these because me and my wife have been near-victims scores of times at Foodworld outlet on 100ft road Indira Nagar, Bangalore. We now follow a simple rule - one of us puts the items from the cart onto the counter while other keeps an eye on the display - assessing each item getting charged. This - because scores of times - we found either an item was billed twice, or the billing person chose the wrong SKU. More often, the billing agent wouldn't hand over the free-gift without us asking for it...
And on all such occasions - it was an unapologetic floor manager justifying, making excuses and blaming. The most weird excuse I heard for an over-charge was that price charged by error is the price for the new stock of that item, and the piece I had on counter was from the old stock - hence the old price/MRP on it. No way justifies why you should get charged more for an old stock item - yet, they don't seem to care how cheated you feel.
No wonder - we have reduced the frequency of our visits to this store...
But are others any better - I wish!!!
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